Frequently Asked Questions

Shipping time depends on the delivery location. You will get an estimated delivery date when placing an order and you can track this order on our website. You will get a tracking number at the end of purchase, this number will also be sent directly to your email. You can then find "Track Your Order" under "More" in the Main Menu.

To check the status of your order, you can click on "Track Your Order" under "More" in the Main Menu. You will need your Tracking Number, this will have been emailed to you.

If you want to change the delivery address after placing an order, please contact us immediately.

Yes, all of our products are 100% genuine, we work directly with the official distributors in the United Kingdom.

High-Quality Materials: We use top-of-the-line materials to ensure your equipment is durable and performs well for years to come. British Safety Standards: All our products meet strict British safety requirements, giving you peace of mind. Secure Packaging: We take meticulous care in packaging your order to prevent damage during transit.

Order Online: Our website is secure and user-friendly, allowing you to browse and purchase equipment at your convenience. Order by Phone: Prefer the personal touch? Call our sales line at 0333 880 0987 where our friendly staff can answer your questions and process your order securely over the phone.

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Currently, we don't offer in-person collection of equipment. This allows us to streamline our operations and ensure faster delivery times. However, we offer secure and reliable shipping options to get your equipment to you quickly.

Yes. We will send you an email confirming your order and the payment amount.

Most of our equipment comes with easy-to-follow installation manuals that guide you step-by-step through the assembly process. For your convenience, some manuals may also be available online.